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Descargar PDF: Contrato Microsoft 2022COMMERCIAL AND OPERATIONAL CONDITIONS KASPERSKY LAB B2B SUBSCRIPTION PROGRAM UNDER THE NEXSYS CSP STORE PLATFORM
This document defines the additional commercial conditions to those already agreed upon between the business partner (channel) and Nexsys, which apply to the KASPERSKY LAB B2B Subscription program:
GENERAL CONDITIONS
Nexsys provides its business partners with the free Nexsys CSP Store tool, which allows for the automation, control, and management of subscriptions from the manufacturer Kaspersky Lab in the monthly recurring model called “B2B SUBSCRIPTION.” This allows the business partner to acquire all Kaspersky Lab products referred to by the manufacturer as “Kaspersky Lab B2B Subscription,” such as Kaspersky Endpoint Security for Business, Kaspersky Endpoint Security Cloud, Kaspersky Security for Office 365, Kaspersky Hybrid Cloud Security, Kaspersky Security for Mail Server, among others. This platform is framed within the following general conditions:
• Nexsys grants the channel full control of its customers’ subscriptions. This includes adding, modifying, or canceling services for all customers that the partner has active on the platform. Nexsys will bill at the prevailing legal exchange rate within the next 2 business days after the cut-off date, which is the last day of each month at 11:59 pm, with the pricing structure previously agreed upon and charged to the channel’s current credit limit with Nexsys at the cut-off date. Therefore, there is no need to send a purchase order to confirm the activation or modification of services.
• Billing for services delivered through the platform in Colombia, Costa Rica, Chile, Caribe International, Guatemala, Peru, and Paraguay will be in US dollars (USD). In Mexico, it will be in Mexican pesos (MXN). For all countries, services will be delivered in a monthly recurring model in advance through a single monthly invoice with a single part number (SKU) corresponding to the total value of consumption during the service month. The channel has access to detailed billing information on the platform that supports this invoice.
• Nexsys will assign each channel access credentials to the platform for a user with full privileges to perform all operations related to the channel. It is assumed that the person responsible on the channel’s part has the necessary empowerment and competencies for this task. Therefore, the channel assumes full responsibility for the use of these platform access credentials, and Nexsys will not accept claims regarding the channel’s billed consumption due to misuse of the credentials, such as incorrect provisioning, actions taken outside established timelines, unauthorized individuals using the platform, or incorrect pricing margins to the end customer, among others.
• Access control to the platform is managed by Nexsys, and in cases where the channel requires user modifications, password changes, or other similar processes, it will be necessary to contact their Nexsys consultant for assistance in the process.
• All processes related to activation, modification, or cancellation of subscriptions on the platform can only be performed by active channel users on the platform, and no Nexsys staff member may make changes to the channel’s console.
• Modifications or cancellations made after the established cut-off date for the platform will be considered by the platform as scheduled changes for the current month, and they will remain active during that period. The channel must pay the total value of the service for that month. Nexsys will not accept subsequent claims in these situations since the channel has full control over its subscriptions and customers hosted on the platform.
• Subscriptions provisioned by the channel through the platform will remain active indefinitely until the channel modifies or cancels the service on the platform. Therefore, monthly purchase orders or any purchase support are not required on the platform once the channel has an active user.
• The channel receives its subscriptions using the discount margin established in Kaspersky Lab’s Channel Program according to its partner level, and this margin will be configured for all its active customers on the platform.
• By the manufacturer’s definition, Kaspersky Lab licenses delivered under the B2B subscription model come with first-level support through Nexsys. Therefore, all support tickets with the manufacturer must be channeled through Nexsys, and it does not allow delegation of this function to any channel or end customer staff. For second and third-level support, the channel must contact Kaspersky Lab through Kaspersky Company Account at https://companyaccount.kaspersky.com/.
• The provisioning process for new subscriptions, modifications, or cancellations takes a maximum of 4 business hours, taking into account the alternate provisioning process in case of failures or delays in the Kaspersky Lab B2B Subscription service.
• The channel has the autonomy to provision services on the Nexsys CSP Store platform, which will be billed against its active credit limit with Nexsys. If there is a delay in the payment of subscriptions exceeding 15 days from the agreed-upon date, Nexsys will send a reminder email of this delay to the registered contact persons. Afterward, the channel has an additional 7 days to settle the payment for the services or reach a payment agreement with Nexsys. If payment for the services is not regularized within this period, Nexsys will proceed to deactivate the unpaid services, which can be reactivated once payments are regularized.
PROVISIONING OF NEW SUBSCRIPTIONS
• The platform allows the channel to provision new subscriptions for its customers automatically directly to Kaspersky Lab. The services available through the platform are defined by Kaspersky Lab on a monthly basis and may change without prior notice.
• New subscriptions on the platform can be activated at any time, and during the period between the activation day and the cut-off date, which is the last day of the month, licenses will have no cost for the channel or the customer.
MODIFICATIONS OR CANCELLATIONS OF EXISTING SUBSCRIPTION QUANTITIES
• In the case of an increase or decrease in licenses in an already active subscription, the system will charge for all licenses according to the highest quantity of license consumption during the month.
• There is a cancellation process available for users each month, and they can be entered into the platform at any time. However, these will be scheduled to execute only on the cut-off date and will be reflected at that time.
REPORTS BY RESELLER AND END USER
• The Reseller can access reports for the last 3 months available or a history of all reports corresponding to licenses acquired through the platform. The date ranges go from the first day of each month to the last day of the month.
• Reports are generated in Mexican pesos for Nexsys Mexico (MXN) and will be available in US dollars (USD) for LATAM.
Acceptance of this document indicates that the channel understands and agrees to the above commercial conditions, and using the platform implies acceptance of these commercial conditions.
CONTRACTUAL AND OPERATIONAL TERMS MICROSOFT CLOUD SOLUTION PROVIDER PROGRAM UNDER NEXSYS CONNECT MARKETPLACE PLATFORM
This document defines the additional commercial terms agreed upon between the business partner (channel) and Nexsys, which apply to the Microsoft Cloud Solution Provider program:
GENERAL TERMS
Nexsys provides its business partners with the free tool “Nexsys Connect Marketplace,” which allows for the automation, control, and management of Microsoft cloud subscriptions under the monthly recurring model called “Cloud Solution Provider.” This program enables business partners to acquire all Microsoft cloud services referred to by the manufacturer as “Microsoft online services,” including Office 365, Microsoft 365, Azure, Intune, EMS, standalone cloud services such as Exchange Online, SharePoint Online, among others, as well as Perpetual and Subscription software services. The following general terms apply:
Nexsys grants the channel full control over its customers’ subscriptions, including adding, modifying, or canceling services for all customers active on the platform. Nexsys will invoice these services at the prevailing legal exchange rate on the 8th day of each month at 11:59 PM, as the cutoff date is the last day of each month. Therefore, no purchase order is required to confirm the activation or modification of services.
Billing for services delivered through the platform will be in US dollars (USD) on a monthly or annual basis, billed in advance through a single invoice with a single part number (SKU) corresponding to the total value of consumption during the month or year of service. The channel has access to detailed billing information supporting the invoice.
Non-compliance with the account status with Nexsys will result in the suspension of active services. For customers without a credit limit, there will be an 8-calendar day period to make the payment for the issued invoice. Prices for monthly subscription activations will be honored for the duration of the acquired contract. Once the first anniversary is reached, the price will be adjusted according to the prevailing price list.
Nexsys will assign each channel access credentials to the platform for a user with full privileges to perform all channel-related operations. It is assumed that the person responsible for the channel has the appropriate empowerment and competencies for this task. Therefore, the channel assumes full responsibility for the use of these platform access credentials, and Nexsys will not accept claims regarding billed consumption due to misuse of credentials, such as incorrect provisioning, out-of-schedule provisioning, unauthorized personnel using the platform, or incorrect profit margins when selling to end customers, among others.
Access control to the platform is managed by Nexsys. In cases where the channel needs to modify users, change passwords, or perform similar processes, it will be necessary to contact their Nexsys consultant for assistance.
All processes related to activation, modification, or cancellation of subscriptions on the platform can only be carried out by active channel users on the platform. No Nexsys personnel can make changes in the channel’s console.
Modifications made after the established platform cutoff date (the last day of each month) will be considered by the platform as scheduled changes for the following month. During this entire period, the services will be active, and the channel must pay the full service amount for that month. Nexsys will not accept subsequent claims in these situations since the channel has full control over its subscriptions and customers hosted on the platform.
Subscriptions provisioned on the platform by the channel will remain active indefinitely until the channel modifies or cancels the service on the platform. Therefore, monthly purchase orders or any purchase support are not required on the platform once the channel has an active user.
The channel will receive its subscriptions using the discount margin negotiated commercially with Nexsys. This margin will be configured for all active customers on the platform. However, the platform allows for differentiated margins per end customer for special cases. By default, the negotiated margin is set, so these cases should be handled with Nexsys’s commercial consultant and configured on a case-by-case basis on the platform.
By definition of the manufacturer, Microsoft online Services subscriptions delivered under the CSP model come with manufacturer support through Nexsys. Therefore, all support tickets with the manufacturer must be channeled through Nexsys, and delegation of this function to any channel or end customer personnel is not allowed.
The provisioning process for new subscriptions, modifications, or cancellations takes a maximum of 4 business hours, considering the alternative provisioning process in case of service failures or delays in Microsoft online Services.
The channel has the autonomy to provision services on the Nexsys cloud Connect platform, which will be billed against its active credit limit with Nexsys. If there is a delay in the payment of subscriptions exceeding 15 days from the agreed-upon date, Nexsys will send a reminder email to the registered contact persons. After this period, the channel has an additional 7 days to pay the service charges or reach a payment agreement with Nexsys. If payment is not regularized within this period, Nexsys will proceed to deactivate the unpaid services, which can be reactivated once payments are regularized. When non-payment occurs, a penalty will be applied, which is the charge for the days the service was suspended.
MICROSOFT PORTFOLIO
Under our platform, you can manage subscriptions under the New Commerce and Legacy models.
The Legacy model has been in use for 6 years, where the subscription is for one year with the option to pay monthly or in a single upfront payment. It allows for the possibility to reduce quantities at any time during the year.
The New Commerce model involves contracts, with the monthly contract being for only 30 days, requiring monthly renewal. The annual contract is a 365-day contract, which is more cost-effective than the monthly contract and can be paid either as a single upfront payment or monthly. In neither of these contracts can quantities be reduced or canceled until the contracted term is completed.
PROVISIONING OF NEW COMMERCE SUBSCRIPTIONS
In CSP, for consumption services (Office 365, Microsoft 365, Dynamics 365, Power Platform, and EMS), there are three types of contracts: Monthly, Annual, and Triennial.
The Monthly contract has a duration of 30 days, so it must be renewed every month, and it will be based on the prices set each month.
The Annual contract has a duration of 365 days and is renewed annually. If this contract is selected with monthly payment, the initial price will be honored for the duration of the contract (365 days).
The Triennial contract has a duration of 1095 days and is renewed every three years. If this contract is selected with monthly or annual payment, the initial price will be honored for the duration of the contract (1095 days).
New services provisioned on the platform can be activated at any time. The platform allows the channel to provision new subscriptions for its customers automatically and directly to Microsoft Online Services. The services available through the platform are defined by Microsoft month by month and are subject to change without prior notice. Activated services will be respected for the contracted period, and at the time of renewal, it will be verified whether the service is still valid according to Microsoft Online Services.
MODIFICATIONS OR CANCELLATIONS OF EXISTING NEW COMMERCE SUBSCRIPTION QUANTITIES
Each subscription has its anniversary date, which depends on the activation date.
For an increase in quantities in an already active subscription, a proportional charge will be generated for the new quantities during the remaining days until the anniversary date, and this will be billed in the following month after the transaction is made. This only applies to consumption services (Office 365, Microsoft 365
COMMERCIAL AND OPERATING CONDITIONS OF THE ADOBE MARKETPLACE PROGRAM UNDER THE NEXSYS CSP STORE PLATFORM
This document defines the additional commercial conditions to those already agreed between the business partner (channel) and Nexsys, which apply to the Adobe Marketplace program.
The MARKETPLACE ADOBE program is framed in the following general conditions:
GENERAL CONDITIONS
NEXSYS provides its business partners free of charge with the Nexsys CSP Store tool in which the “ADOBE MARKETPLACE” program is hosted, which allows automating the provisioning, control and management of subscriptions, in the Annual model. The products included in the current price list will be those of the Commercial Segment, Level 1 (1-9 seats) products. The price list will be kept updated in the Marketplace according to updates published by Adobe.
If the CHANNEL is not an Authorized Adobe channel, you must register as such within the ADOBE PARTNER PORTAL and wait for authorization from the manufacturer within a maximum period of 15 days.
The CHANNEL must have a Line of Credit with Nexsys to apply for the program and this must be formalized to begin operating. Nexsys grants the CHANNEL full control of its clients' subscriptions; This includes adding and canceling services from clients you have active on the platform. Nexsys will invoice in USD (American Dollars) on the cut-off date, which is the last day of each month, with the previously agreed price structure and charged to the current credit quota of the CHANNEL with NEXSYS; Therefore, sending a purchase order is NOT required to confirm the activation of the services.
Billing for services delivered through the “ADOBE MARKETPLACE” platform will be made in American dollars (USD) on an ANNUAL basis through a single invoice, with a single part number (SKU= Adobe-MP) corresponding to the total value. of consumption during the service period. Canal has available through a report on the “ADOBE MARKETPLACE” platform, detailed information on the license consumption of said invoice.
NEXSYS will assign platform access credentials to the CHANNEL for a user who will have full privileges to perform all operations related to their account. It is assumed that the person responsible on the CHANNEL’s part has the necessary empowerment and competencies for this task. Therefore, the CHANNEL assumes full responsibility for the use of these platform access credentials, and NEXSYS will not accept claims regarding the CHANNEL’s billed consumption due to misuse of the credentials, such as incorrect provisioning, actions taken outside established timelines, unauthorized individuals using the platform, or incorrect final customer pricing margins, among others.
The user designated by the CHANNEL will be empowered to carry out all operations related to their account. Therefore, the CHANNEL will be responsible for all operations performed by this user, committing to cover the billed consumption.
Nexsys handles platform access control, and in cases where the CHANNEL requires user modifications, password changes, or similar processes, they must contact their Nexsys consultant for assistance in the process.
All processes related to activation or cancellation of subscriptions on the platform can only be performed by active users of the CHANNEL on the platform, and no NEXSYS staff member may make changes to the CHANNEL’s platform.
Subscriptions provisioned on the platform by the CHANNEL will remain active indefinitely if the CHANNEL activates the AUTOMATIC RENEWAL option. This applies only to channels with CREDIT. For CASH channels, the Automatic Renewal option does not apply. No purchase orders or any purchase support are required on the “ADOBE MARKETPLACE” platform once the CHANNEL has an active user.
The CHANNEL receives its subscriptions using the commercially agreed discount margin with Nexsys, which will be configured for all its active customers on the platform. However, the platform allows for differentiated margins for each final customer and for each specific order.
By manufacturer definition, ADOBE subscriptions delivered under the ADOBE MARKETPLACE model come with manufacturer support; support tickets with the manufacturer must be requested via email to Adobe.
The CHANNEL has the autonomy to provision services on the ADOBE MARKETPLACE platform, which will be billed against their active credit with Nexsys. In case of delayed payment of invoices, Nexsys will notify the CHANNEL and may deactivate access to the CHANNEL on the platform, preventing them from placing new subscription orders or renewals. Services will be reactivated once the CHANNEL becomes current on its payments.
PROVISIONING OF NEW SUBSCRIPTIONS
The “ADOBE MARKETPLACE” platform allows the CHANNEL to provision new subscriptions for its customers automatically directly to ADOBE. The products available through the “ADOBE MARKETPLACE” platform are defined by ADOBE month by month and are subject to change without prior notice.
In the case of adding a new seat to an existing subscription, the remaining days from the day of addition until the end date of the current annual subscription will be charged for the new seat.
CANCELLATION OF SUBSCRIPTIONS
There is a grace period of 14 days after provisioning to cancel a subscription. After this period, the subscription becomes firm and will be billed in the next billing cycle. NEXSYS will not accept claims in these situations since the CHANNEL has total control over its subscriptions and customers hosted on the platform.
For existing subscriptions, cancellation is not possible, and there are no refunds or RMAs.
Acceptance of this document indicates that the CHANNEL understands and agrees to the aforementioned commercial conditions, and using the platform implies acceptance of these commercial conditions.
CONSIDERACIONES GENERALES
El Partner bajo estos términos y condiciones se obliga a responder económicamente ante Nexsys (en adelante el Distribuidor) por todas los acuerdos o compromisos a 3 años que lleguen a firmar o aceptar con Adobe los Usuarios finales o Clientes que tenga el Partner bajo su administracion. El partner deberá respetar las condiciones que Adobe indique y que pueden ser modificadas previa notificación.
El Usuario Final entiéndase como la persona natural o jurídica quien es el tenedor o propietario del contrato VIP o VIP Marketplace de la Marca ADOBE.
El contrato de compromiso de 3 años, en adelante la “Enmienda”, que se firma con la marca Adobe permite conservar precios en dólares por 3 años desde el inicio de vigencia del acuerdo bajo las condiciones que la marca solicita, estas condiciones implican que el Partner deberá renovar obligatoriamente el mínimo de cantidades comprometido en los 3 años y también debe asegurar la renovación por los 3 periodos hasta su finalización, lo siguiente es detallado a continuación en las siguientes cláusulas de obligatorio cumplimiento:
PRIMERA: Periodo de vigencia y finalización de la vigencia de las Enmiendas.
El Periodo de vigencia de la Enmienda comienza en la Fecha de entrada en vigor y finaliza en la Fecha de finalización. La fecha de entrada en vigor es la fecha en que el Usuario Final acepta estas condiciones y Adobe aprueba esta Enmienda (“Fecha de entrada en vigor”). No obstante, lo anterior, si el Usuario Final tiene una enmienda actualmente vigente y el Abonado acepta esta Enmienda dentro de los 30 días anteriores a su Fecha de finalización, entonces la Fecha de entrada en vigor es su próxima Fecha de vencimiento. La Fecha de finalización es un día antes de la tercera Fecha de vencimiento posterior a la Fecha de entrada en vigor. Esta Enmienda queda resuelta automáticamente si: (a) el Contrato del Usuario Final finaliza, o (c) el Usuario final no ha pedido el Compromiso mínimo de Adobe dentro de los 7 días posteriores a la Fecha de entrada en vigor, esto según las condiciones de Adobe.
SEGUNDA: Compromiso trienal.
Excluyendo los precios especiales y promocionales, durante el Periodo de vigencia de la Enmienda, (a) Adobe ofrecerá el mismo precio disponible en la Fecha de entrada en vigor para los Productos al Partner de canal directo de Adobe para el Usuario final, y (b) el Usuario Final debe (i) renovar automáticamente al menos el Compromiso mínimo de licencias y/o transacciones en la primera y la segunda Fecha de vencimiento del Usuario Final posteriores a la Fecha de entrada en vigor. La renovación automática quedará activa para al menos el Compromiso mínimo dentro de la vigencia de los 3 años o vigencia de la Enmienda. El Compromiso mínimo es la cantidad y el tipo de licencias identificadas en Admin Console antes de la aceptación de esta Enmienda por parte del Usuario Final, no cancelable y de obligatorio cumplimiento tanto para el Usuario Final como para el Partner. El Compromiso mínimo se muestra en su Admin Console durante el Periodo de vigencia de la Enmienda.
TERCERA: Aumento del Compromiso mínimo.
Si el Usuario Final desea aumentar su Compromiso mínimo durante el Periodo de vigencia de la Enmienda, entonces el Usuario Final puede volver a aceptar estas condiciones con el Compromiso mínimo aumentado mostrado en Admin Console. Después de dicha reaceptación, el Compromiso mínimo aumentado entra en vigor y se mostrará en Admin Console durante el resto del Periodo de vigencia de la Enmienda existente, las condiciones del compromiso trienal serán conservadas en cuanto a los precios y en las condiciones que Adobe Systems defina. Sin perjuicio de lo dispuesto en la cláusula Primera, si el Usuario Final reacepta estas condiciones con un Compromiso mínimo aumentado durante el Periodo de vigencia de la Enmienda, entonces el Periodo de vigencia de la Enmienda no cambiará. El Usuario Final no puede disminuir su Compromiso mínimo durante el Periodo de vigencia de la Enmienda y el Partner garantizará esta cláusula en calidad de
obligado solidario del Usuario Final, obligándose a pagar al Distribuidor las cantidades que el Usuario Final no pagó. El Partner pagará al Distribuidor en el momento en que reciba la notificación del Distribuidor del no pago por parte del Usuario Final, con indicación del monto a pagar.
CUARTA: Migración de Usuarios Finales del compromiso trienal del VIP.
Si el Usuario Final tiene una enmienda del compromiso trienal del VIP actual y migra a VIP Marketplace y subsiguientemente acepta esta Enmienda, entonces se aplica esta clausula Cuarta. Tras la aceptación de esta Enmienda, (a) sin perjuicio de lo
estipulado en la clausula primera, su Fecha de finalización es la misma fecha en la que estaba prevista la expiración de la enmienda del compromiso trienal del VIP, (b) la oferta de precio de su socio se basará en su fecha de aceptación del Compromiso
trienal del VIP, y (c) esta Enmienda rige su Periodo de vigencia de la Enmienda. A partir de la Fecha de entrada en vigor, su enmienda del compromiso trienal del VIP queda reemplazada por esta Enmienda.
QUINTA: Administrador de cuenta.
El Administrador de cuenta es el Partner, quien gestionará cada suscripción VIP Marketplace del Usuario Final. Las tarifas de licencia reales del Usuario Final las determina el Partner.
SEXTA: Clausula Pecuniaria.
El Compromiso trienal se debe cumplir por parte del Usuario Final y garantizado por el Partner, renovando las cantidades mínimas comprometidas y se debe renovar por la vigencia del contrato trienal, en caso de no cumplirse, el Partner responderá ante el Distribuidor de manera solidaria por el valor total de las renovaciones de las licencias mínimas comprometidas que falte hasta la terminación del compromiso trienal.
SEPTIMA: Cancelación compromiso Trienal.
El Compromiso trienal no se puede anular o terminar anticipadamente bajo ninguna circunstancia, se debe cumplir por parte del usuario final y garantizado por el partner renovando las cantidades mínimas comprometidas y se debe renovar por la vigencia del contrato trienal.